Shipping policy
At TheGreenArk Ltd, we are committed to delivering your order quickly, securely, and with full transparency. This policy explains how we handle shipping, processing times, costs, and delivery expectations.
Processing & Dispatch Times
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Orders are processed within 1–2 business days after payment is received.
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We do not ship on weekends or UK public holidays.
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You will receive an email confirmation with tracking information once your order has been dispatched.
Shipping Costs
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Shipping costs vary depending on your destination, shipping method, and the number of items in your order.
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The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
Estimated Delivery Times
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United Kingdom: 2–4 business days after dispatch.
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Europe: 5–10 business days after dispatch.
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International: 7–14 business days after dispatch.
Please note these timeframes are estimates and may vary due to customs clearance or local courier delays.
Tracking Orders
Every order includes tracking. Once your order has shipped, you’ll receive a tracking number by email. If you don’t receive this or encounter tracking issues, contact us at support@thegreenark.co.uk/info@thegreenark.co.uk.
Delays & Issues
Occasionally, deliveries may take longer due to peak seasons, customs checks, or unforeseen courier delays. If your order hasn’t arrived within the expected timeframe, please:
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Check the tracking details for updates.
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Contact our support team with your order number for further assistance.
We will work with our delivery partners to resolve any issues promptly.
Contact Information
For all shipping-related questions:
support@thegreenark.co.uk/info@thegreenark.co.uk
Business Information
TheGreenArk Ltd
Company Number: 14626398
Registered Address: Flat 19, Northcroft Court, 61 Becklow Road, London W12 9HE, United Kingdom