Refund policy
Hassle-Free Returns with TheGreenArk
At TheGreenArk Ltd, we stand behind the exceptional quality of our Pure Himalayan Shilajit and Ethiopian Black Seed Oil. If for any reason you are not satisfied with your purchase, we’re here to help.
Return Window
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You have the right to return your order within 14 days of receiving it, without giving any reason.
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We also offer our 30-Day Satisfaction Guarantee for customers who wish to return products beyond the legal 14-day minimum.
How to Initiate a Return
To start a return, please email us at support@thegreenark.co.uk with your order details. Our team will guide you through the simple process.
Returns should be sent to:
TheGreenArk Ltd
Flat 19, Northcroft Court
61 Becklow Road
London W12 9HE
United Kingdom
Refunds
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Once your return is received and inspected, we will process your refund to your original payment method.
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Refunds typically appear within 5–10 working days, depending on your payment provider.
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Shipping and handling charges are non-refundable.
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Sale items are not eligible for refunds.
Important Notes
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Please ensure your delivery details are accurate when placing your order.
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If your parcel is marked as delivered by the carrier, we consider the order fulfilled. Disputes will be investigated with Royal Mail or the courier.
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Unclaimed or refused parcels are not covered, but our support team is always available to assist.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us: support@thegreenark.co.uk
Business Information
TheGreenArk Ltd
Company Number: 14626398
Registered Address: Flat 19, Northcroft Court, 61 Becklow Road, London W12 9HE, United Kingdom