Refund policy
Welcome to TheGreenArk's Hassle-Free Return Experience
At TheGreenArk, we stand behind the exceptional quality of our Pure Himalayan Shilajit. We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not entirely pleased with our product, we're here to make things right.
30-Day Satisfaction Guarantee
- Time Frame for Returns: If you find that Pure Himalayan Shilajit doesn’t meet your expectations, you may return it within 30 days of your purchase.
- Easy Return Process: Simply email us at support@thegreenark.co.uk with your order details to initiate the return. We'll guide you through a straightforward process, free of complications or hidden fees.
Refund Policy
- Refund Processing: Upon the refund request, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Non-Refundable Items: Sale items are not eligible for refunds. Only regular-priced items may be refunded.
- Exclusions: Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Secure Transactions and Refund Assurance
- Payment Security: At TheGreenArk, we prioritize your financial security. Rest assured that all transactions are protected with the highest security standards.
- Timely Refunds: If a refund is due, we ensure it is processed swiftly and securely back to your original payment method.
Additional Information
- Address Accuracy: Please double-check your delivery details when ordering. TheGreenArk is not responsible for lost orders due to incorrect address information.
- Unclaimed or Refused Orders: We are not liable for unclaimed or refused orders, but our customer support team at support@thegreenark.co.uk is always available to assist you.
At TheGreenArk, your trust and satisfaction are our top priorities. If you have any questions or need further assistance regarding our Refunds Policy, please don't hesitate to contact us at support@thegreenark.co.uk.