Payment Policy

What payment methods do you accept?

We accept many secure payment methods to ensure a convenient and seamless checkout experience for all our customers. These methods include credit and debit cards (Visa, Mastercard, American Express, Discover, Maestro, Elo, UnionPay, Diners Club), PayPal, Google Pay, and Shopify Pay.

 

Do you accept international orders?

Yes, we accept international orders and ship to over 200 countries worldwide. Additional shipping charges, customs duties, or taxes may apply for international orders.

 

When will my order be processed and shipped?

Please visit our Shipping Policy page for details on order processing and shipping timelines.

 

What shipping options do you offer?

Please visit our Shipping Policy page for details on order processing and shipping timelines.

 

What is your return policy?

Please visit our Refunds & Returns Policy page for order processing and shipping timeline details.

 

What is your refund policy?

Please visit our Refunds & Returns Policy page for order processing and shipping timeline details.

 

How do I contact customer support?

For prompt assistance, please email our friendly customer support team at support@thegreenark.co.uk or engage in a real-time conversation through our live chat feature on our website. Our team is available from 9:00 AM to 5:00 PM GMT Monday through Friday.

 

What currency do you use?

We display the currency based on the customer's location to provide a more personalized shopping experience. However, our base currency is UK pounds (GBP).